Wellness Spa in Denver, CO

Poor communication leads to a poor experience. We came in from TX for a birthday celebration. Upon arriving our air b&b reservation fell through. It takes time for a refund to be issued so we had to come out of pocket by an unexpected $498 to secure another room. We called and left a voicemail asking for a return call to discuss cancellation options. Instead of calling us back at the number we provided they just cancelled it without a phone call and charged us $150 cancellation. If they would have called and said it's too late or anything like that we would have kept the reservation. Instead they cancelled it without communication and that my complaint. That is simply poor customer service. Then after we called to complain he invited us in but by then we had a bad taste in our mouth for thus company. I'll be filing a b&b complaint. Again I get the need for a cancelation fee. It's simply the lack of communication without giving us the option to agree to cancel or not. Next time return the call before you act.

Gorgeous place. Friendly folks who make all feel welcome and valued. I can hardly wait for my next visit! Thank you, 5 Star Salt Caves.

My massage with Veronica was amazing.

The place itself was lovely. However, I was not pleased with my massage. A massage should be a relaxing experience and from the start it was not. I was 17 weeks pregnant at the time of my massage and the first question that was asked was how far along was I, which is an appropriate question. I let the person know and it from the start it felt like she was annoyed she had to give a prenatal massage. The massage therapist seemed very cold and not friendly the entire time. At one point I almost just stopped the massage and left. I felt so uncomfortable, the entire time. This is not a place I will return to for another massage.

Really enjoyed the massage and sauna. Can’t wait to go back for the salt cave. Reasonable prices and super friendly staff.